returns and refunds.

We want you to love your order. If something isn't right, email us at badcathandmade@gmail.com and we'll sort it out.

Return Window

In-stock items can be returned within 30 days of delivery. To start a return, email badcathandmade@gmail.com. If your return is approved, we'll email you a prepaid return label. Please use our label, since we can't track or take responsibility for returns sent another way. Returns sent without approval may be delayed or refused.

Pre-Ordered Items

Unfortunately, we can't accept returns on pre-ordered items unless something was wrong on our end. See "If Something Is Wrong on Our End" below.

Condition of Returned Items

If your return is accepted, yarn must be unused, in its original skein form with labels intact. Bags must be unused and in their original condition. Hand-dyed colors vary slightly between dye lots and screens, and our bags are made from second-hand and thrifted fabrics, so small variations in color or texture are part of each piece and are not considered defects.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method or store credit, whichever you prefer. The cost of the return label is deducted from your refund, and the original shipping charge is not refunded. We do not charge a restocking fee.

If Something Is Wrong on Our End

If your order arrives damaged, defective, or incorrect, email us at badcathandmade@gmail.com within 30 days of delivery. Photos help us sort things out faster. We'll replace or refund the item, cover the return shipping, and refund the original shipping charge.

Questions?

Email us anytime at badcathandmade@gmail.com.